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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

 

Responses June July September
1 Extremely likely 33 29 58
2 Likely 5 1 13
3 Neither likely or unlikely 0 1 1
4 Unlikely 1 0 2
5 Extremely unlikely 1 2 1
6 Don’t know 0 0 0
       
Summary Scores      
Positive 95% 91% 95%
Negative 0% 6% 4%
Neutral  5% 3% 1%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • We have upgraded the telephone system 
  • We have employed a salaried GP